Highgate Intelligence is the technology and tools — the data infrastructure, applied AI, and enterprise planning systems — that allow Highgate to operate over 400 hotels with the precision, speed, and insight no one else in hospitality can match. It isn't a side project. It's how Highgate runs.
One intelligence layer, every hotel Highgate operates — North America, Europe, the Caribbean, Latin America.
Every room, every night, reconciled and reportable before the day begins.
Three decades of hospitality operating know-how, encoded into the platform our teams use every day.
Highgate Intelligence is built as a deliberate, layered architecture. Operational data from every property flows into our foundation in Microsoft Fabric. AI — Copilot and Claude — works across that data as the analytical layer. IBM Planning & Analytics produces the core hotel reporting on top. And Oracle Fusion governs the whole stack as the ERP and financial backbone. Each layer earns its place. Together they're what's behind our reputation for operational outperformance.
Every operational signal from across the portfolio — PMS feeds, channel events, ledger entries, payroll, market data — lands in Fabric. It's conformed, governed, and made queryable as a single source of truth that every layer above depends on.
The analytical brain that sits on top of Fabric. Copilot is embedded in the productivity layer for everyday interrogation of the data, while Claude handles the deeper reasoning — long-form documents, anomaly investigation, and writing with the nuance the C-suite and our owners expect.
Where data and insight become decisions. IBM Planning & Analytics is our core reporting engine for the hotels — multidimensional budgeting, rolling forecasts, owner P&Ls, and the operating reports every property and every analyst plans against.
The governance layer for the entire stack — financial control, accounting integrity, and the ledger of record. Oracle Fusion provides the structure that keeps everything above it auditable, consistent, and trusted, from a single property's GL all the way up to consolidated portfolio financials.
Highgate Intelligence isn't software we sell or a service we offer. It's the technology infrastructure embedded into how Highgate operates — built by our teams, refined on our properties, and continuously sharpened by the operating reality of running hotels at scale. It's why Highgate consistently outperforms, and it's a meaningful part of why the world's largest owners trust us with their assets.
The best operators run on the best information. For thirty years Highgate has built — and rebuilt — the reporting that turns data into action. Today, Highgate Intelligence is what our owners, brand partners, and internal teams rely on to make the calls that move the P&L.
A consolidated view of every property — occupancy, ADR, RevPAR, and flow-through — delivered before the first meeting of the day.
Standardised, audit-ready packages tailored to each ownership structure — REIT, institutional fund, private investor.
Rolling forecasts kept current as the world moves, with crisp variance narratives drafted with AI and signed off by our analysts.
From labour productivity to F&B mix to channel economics — the operating questions that move the P&L, answered.
The technology that helps make Highgate the leading hotel management company in the world.
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